Refund policy
We want the return process at Talivana to be clear and straightforward. This policy explains how to request a return, exchange, refund, or cancellation for eligible Talivana orders in the United States.
Returns
You may request a return within 30 days from the date your order is delivered.
All return requests must be reviewed and approved before an item is sent back. Please contact us at info@talivana.com to begin your request.
After receiving your request:
- Talivana will review the return request.
- If the return is approved, we will provide the applicable return instructions.
- Please send the item only according to those approved instructions.
- After the returned item is received, it will be inspected.
- If the return is approved following inspection, the refund will be processed according to the timeline below.
Please do not send an item back before receiving approval and return instructions.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
Return Shipping Cost
Return shipping is free for approved returns and exchanges.
Please follow the return shipping instructions provided after your request has been approved. No restocking fee is charged.
Exchanges
Exchanges are available for eligible products.
To request an exchange, contact info@talivana.com within the applicable return period. We will review the request and, if approved, provide the appropriate exchange and return instructions.
Return shipping is free for approved exchanges.
Damaged or Incorrect Items
If your lighting product arrives damaged or you receive an incorrect item, please contact us at info@talivana.com with information about the issue.
We will review the request and provide the appropriate instructions. Please do not send the item anywhere until you have received return instructions from Talivana.
Inspection
After an approved returned item is received, the inspection process takes 1–3 business days.
The inspection is completed before an applicable refund is approved and processed.
Refunds
Once the returned item has been inspected and the refund has been approved, the refund will be processed within 10 business days after inspection and approval.
Refunds are issued to the original payment method.
Talivana's store currency is USD.
Cancellations
Order cancellations are available before shipment.
If you wish to cancel an order, contact us at info@talivana.com as soon as possible. Once an order has shipped, it can no longer be cancelled under this cancellation provision, and the applicable return process must instead be followed.
Return Address
Talivana's Operating Address shown below is provided for business identification and transparency. It is not designated as our Return Address.
A Return Address has not been published as part of this policy. Customers must first submit a return request and receive approval. The appropriate return destination or other return instructions will be provided as part of the approved return process.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
Contact & Business Information
Store Name: Talivana
Operating Address: 2670-2834 N Crater Ln, Newberg, OR 97132, United States
Contact Email: info@talivana.com
Operating Hours: 10:00 AM–7:00 PM (GMT-7)
Business Days: Monday–Friday
Expected Response Time: Within 48 business hours
For return, exchange, refund, cancellation, damaged-item, or incorrect-item questions, please contact info@talivana.com.