FAQs

Frequently Asked Questions

What does Talivana sell?

Talivana offers lighting products, including chandeliers, pendant lights, wall lights, and related lighting products.

For details about a specific item, please review the information provided on its product page. If you have a question before ordering, contact us at info@talivana.com.

Where does Talivana ship?

Talivana ships within the United States.

All store transactions are processed in USD.

How long does order processing take?

Orders have a handling time of 1–4 business days.

Our business days are Monday–Friday, and the daily order cut-off time is 4:00 PM (GMT-7).

Handling time is separate from the estimated transit time after shipment.

How long will my order take to arrive?

Estimated shipping time consists of:

  • Handling Time: 1–4 business days
  • Transit Time: 8–17 business days
  • Estimated Delivery Time: 9–21 business days

These timeframes are estimates and should not be considered guaranteed delivery dates.

How much does shipping cost, and will I receive tracking?

Talivana provides free standard shipping.

After your order has shipped, tracking information will be sent to you by email with a tracking link.

What is your return policy?

You may request a return within 30 days from delivery.

To begin a return, contact info@talivana.com. We will review your request and, if approved, provide the applicable return instructions.

Please do not send an item back before receiving approval.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

Do I have to pay for return shipping?

Return shipping is free for approved returns and exchanges.

Talivana does not charge a restocking fee.

After your request is approved, please follow the return instructions provided to you.

When will I receive my refund?

After an approved returned item is received, inspection takes 1–3 business days.

If the return is approved following inspection, the refund will be processed within 10 business days after inspection and approval.

Refunds are issued to the original payment method.

Can I exchange or cancel an order?

Exchanges are available for eligible products.

To request an exchange, contact info@talivana.com so we can review the request and provide the appropriate instructions.

Cancellations are available before shipment. If you wish to cancel an order, please contact us as soon as possible. Once an order has shipped, the applicable return process must be followed instead.

What payment methods do you accept?

Talivana accepts:

  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal Wallet
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover

All transactions are processed in USD.