Billing Terms & Payment Policy

This policy explains the payment methods and transaction currency available when purchasing lighting products from Talivana.

Accepted Payment Methods

Talivana accepts the following payment methods:

  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal Wallet
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover

Please select an available payment method during checkout.

Transaction Currency

All Talivana transactions are processed in USD (United States dollars).

Prices displayed for purchases from our store are in USD unless otherwise clearly indicated at checkout.

Billing Information

When placing an order, please make sure the billing and contact information you provide at checkout is accurate and complete.

This helps ensure that the information associated with your order is entered correctly.

Talivana does not state in this policy that orders are subject to any separate verification procedure beyond the applicable checkout process because no additional order-verification process has been established.

Shipping Information

Talivana provides free standard shipping for orders within the United States.

Our shipping timeframes are:

  • Handling Time: 1–4 business days
  • Transit Time: 8–17 business days
  • Estimated Delivery Time: 9–21 business days
  • Business Days: Monday–Friday
  • Order Cut-Off Time: 4:00 PM (GMT-7)

Delivery timeframes are estimates rather than guaranteed delivery dates.

Tracking information is sent by email with a tracking link after shipment.

Returns and Refunds

Return requests may be made within 30 days from delivery.

Approved returned items are inspected within 1–3 business days after receipt. Following inspection and approval, applicable refunds are processed within 10 business days to the original payment method.

Exchanges are available for eligible products, and cancellations are available before shipment.

Return shipping is free for approved returns and exchanges, and Talivana does not charge a restocking fee.

Customers must request and receive return approval and instructions before sending an item back.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

Questions About Billing or Payment

If you have a question about a payment, order, or billing information, please contact us at info@talivana.com.

We aim to respond within 48 business hours.

Contact & Business Information

Store Name: Talivana
Operating Address: 2670-2834 N Crater Ln, Newberg, OR 97132, United States
Contact Email: info@talivana.com
Operating Hours: 10:00 AM–7:00 PM (GMT-7)

The address above is Talivana's Operating Address and is provided for business identification and transparency. It is not designated as a Return Address.